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Latest Episodes

Why Patience and Communication Matter for Service Advisors

In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael em...

Mindset is EVERYTHING for Service Advisors!

In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes the power of positive self-ta...

Never Stop Improving!...Or You're Falling Behind....

In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoing learning is crucial for ...

Building Trust and Loyalty as a Service Advisor in 2025

In this episode, Michael Doherty celebrates 50 episodes of the Autofix Advisor Cast and shares powerful advice for service advisors looking to grow in the industry. Mi...

Service Advisors: Top Tips for Phone Success

In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call as a quality lead, urging ...

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