Recommended Episode
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
Latest Episodes
Service Advisors! Are You A Visionary or Integrator?
In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one you are? And if you do, do y...
Don't Sell To Clients, Educate Them! Tips For Service Advisors
In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service advisor. He shares tips on e...
Service Advisors! It's Time To Prep for Busy Season At Your Shop!
In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and alignment racks, are servic...
Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor
In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says ear...
Phone Conversation Tips For Service Advisors. Do You Actively Listen?
In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement during phone conversations and e...