Recommended Episode
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
Latest Episodes
Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor
In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping unicorn." Michael says ear...
Phone Conversation Tips For Service Advisors. Do You Actively Listen?
In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement during phone conversations and e...
My Thoughts From Vision 2025 in Kansas City
In this episode, Michael Doherty shares his takeaways from Vision Hi-Tech Training and Expo. He tells the story of his travel to the event, highlighting the profession...
Advisors Listen Up! Helpful Tips For Building Estimates At Your Repair Shop
In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares personal experiences, illust...
How To Manage Extended Warranty Expectations
Today, Michael Doherty talks about the ever-so-dreaded topic of third-party warranty companies. If you're an advisor, you've had many headaches from dealing with them....