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Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
Latest Episodes
The Five Performance Levels for Service Advisors | Level Up Today!
In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their careers. He breaks down the f...
Service Advisors NEED to Use "The Honest Agreement"!
In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to building trust with customers. M...
STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer
In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionable tips on turning satisfie...
Two-Week Service Advisor Challenge - "Just Say Yes"
In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting August 4th. Michael emphasizes...
The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops
In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit ...