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Latest Episodes

Convert More Calls With Empathy and Clear Communication in Your Shop

In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Michael emphasizes the importan...

How Service Advisors Should Handle Comebacks

In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael emphasizes the importance o...

The History of the Service Advisor Role in Auto Repair

In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highlights the shift from handwr...

Turning Price Shoppers Into Loyal Clients at the Repair Shop

In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasizes that price inquiries are...

Why "Waiters" At Your Repair Shop Are KILLING You!

In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with s...

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