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Latest Episodes

Set Boundaries With Clients! Service Advisor Tips

In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectations in the automotive indus...

The "We Over Me" Mindset in Auto Repair

In this episode, host Michael Doherty dives into the power of selfless teamwork in building an unstoppable shop culture. Michael shares personal experiences, emphasizi...

Why Patience and Communication Matter for Service Advisors

In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for service advisors. Michael em...

Mindset is EVERYTHING for Service Advisors!

In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes the power of positive self-ta...

Never Stop Improving!...Or You're Falling Behind....

In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoing learning is crucial for ...

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