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Latest Episodes

Are Safety Protocols Important for Auto Repair Shops?

Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values ...

How to Master Scheduling and Service Bay Utilization as a Service Advisor

Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming clie...

Vision High Tech Expo 2025 Preview

In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael sh...

End-of-Year Reflections and Morning Routines for Service Advisors

Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine...

Navigating Auto Repairs as a Woman with Aunt Jay

Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insigh...

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