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Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
Latest Episodes
The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops
In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimates before a client’s visit ...
Top 10 Service Advisor Action Items for Building Customer Confidence and Success
In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, mastering the art of active listen...
Service Advisors: It's Time to G.R.O.W. Up!
In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares how breaking free from out...
Convert More Calls With Empathy and Clear Communication in Your Shop
In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Michael emphasizes the importan...
How Service Advisors Should Handle Comebacks
In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael emphasizes the importance o...