All Episodes
Displaying 1 - 8 of 8 in total
Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors
In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a profe...
Daily Habits You NEED for Effective Service Advising!
Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed document...
Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop
In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of p...
Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth
In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing val...
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
How to Build Long-Term Trust with Technicians as a Service Advisor
In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where ...
Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor
In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him throug...
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