All Episodes
Displaying 1 - 15 of 15 in total
Are Safety Protocols Important for Auto Repair Shops?
Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having clearly defined core values ...
How to Master Scheduling and Service Bay Utilization as a Service Advisor
Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the value of each incoming clie...
Vision High Tech Expo 2025 Preview
In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for industry success. Michael sh...
End-of-Year Reflections and Morning Routines for Service Advisors
Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a consistent morning routine...
Navigating Auto Repairs as a Woman with Aunt Jay
Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female customer. Michael provides insigh...
How to Turn Challenges into Opportunities for Service Advisors
Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importance of identifying and mitiga...
Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton
Find Chris Cotton and AutoFix AutoShop Coaching hereMichael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to...
Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors
In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf from Pulp Fiction as a profe...
Daily Habits You NEED for Effective Service Advising!
Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, including detailed document...
Mastering Appointment Scheduling and Team Communication in the Auto Repair Shop
In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of p...
Walk-ins, Calls, and Emails Strategies for Service Advisors to Help with New Client Growth
In this episode, Michael Doherty focuses on strategies for capturing and retaining new clients in an auto repair shop. Michael emphasizes the importance of showing val...
Step-by-Step Guide to Effective Client-Guided Sales for Service Advisors
In this episode, Michael Doherty emphasizes the importance of client-guided sales in the automotive repair industry. Michael discusses the significance of providing tr...
How to Build Long-Term Trust with Technicians as a Service Advisor
In this episode, Michael Doherty dives into the significance of building and retaining relationships with coworkers and clients. He shares a personal experience where ...
Ep. 1 - Building and Retaining Client Relationships as an Auto Repair Service Advisor
In this episode, Michael Doherty shares his journey of becoming a service advisor, beginning as a porter and detailer, to having an experienced mentor guide him throug...
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