AutoFix AdvisorCast

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In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights from recent discussions with shops across the country, emphasizing the disruptions that waiters can cause to both customer service and shop workflow. He highlights the significance of establishing clear expectations with clients, promoting drop-offs over waiters to ensure thorough inspections and reduce mistakes.

00:00 Customer Expectations vs. Service Efficiency

03:05 Rushed Mistakes Disrupt Technician Efficiency

07:01 Nearby Tire Pressure Assistance

10:31 Interrupting Mechanics Mid-Task Dilemma

12:45 Automotive Service Coordination Tips

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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!