AutoFix AdvisorCast

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. 

In this episode, Michael Doherty explores the intricacies of appointment scheduling and team communication in automotive service shops. He stresses the importance of proactive scheduling, ensuring technicians have vehicles ready for them to maximize shop efficiency. Additionally, he highlights the value of making "service reservations" instead of appointments, creating a more premium experience for clients. 

00:00 Appointment scheduling depends on technician availability.

04:52 Morning meetings impact scheduling, and communicate updates efficiently.

08:00 Fixed problem, and gained happy and thankful client.

11:50 Schedule notification for an upcoming waiter service appointment.

13:33 Extra services disrupt pre-scheduled waiter appointments.

Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!